Terms and Conditions 1. Definitions In these Terms and Conditions the following definitions apply: “The Company”, “We”, “Us” means Nationwide Gutters Ltd. “Sam’s gutters” is the trading name of the contractors who carry out the works booked for them through The Company. “Contractor” means the person or persons carrying out cleaning, repair or replacement services for the Client and trading as Sam’s gutters. Their trading name may include their locality or a number indicating their operating area or being distinguishable from another Contractor. “Client” means the person(s), firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom services are supplied by the Contractor. “Service” means the guttering, fascia, soffit, roofing or any other clearing, cleaning, repair or replacement services carried out for the Client by the Contractor. “Service Visit” means the visit to the Client’s service address by the Contractor in order to carry out the Service. Unless the context requires otherwise, reference to the singular includes the plural and references to the masculine include the feminine and vice versa. 2. Contract 2.1 These Terms and Conditions represent a contract between The Company and the Client. 2.2 Any services ordered through Sam’s gutters website are performed by the Contractors under a separate contract with the Contractor. The company advertises the Contractor’s services, manages the received inquiries booking work for the Contractor and deals with inquiries during and after Service for the Contractor. 2.3 The Company is not responsible or liable for the services received from the Contractor, but if the Client encounters a problem or the Service falls short of the Client’s expectations, we will, at our discretion, do our best to resolve the issue. 2.4 The Client agrees that any use of the services advertised through Sam’s gutters website (including placing an order for services by telephone, email or website) shall constitute the Client’s acceptance of these Terms & Conditions. 2.5 When booking any service, the Client is obliged to provide details of name, address, telephone, email and payment details. When the service is booked, the Client is deemed to accept these Terms and Conditions unless they state otherwise in writing. 2.6 The charges for the Service Visit are to be paid to the Contractor directly on the day of service or by direct debit or bank transfer to the Contractor. The Contractor will issue his invoice for the works he has carried out on the day. The Contractor’s details including his telephone number, address and bank details will be on the invoice. 2.7 If the Contractor is unable to perform the service due to sickness or holidays, and if the Client wishes a replacement Contractor to attend, the Company will aim to provide a replacement within five working days. 2.8 Unless otherwise agreed in writing by a director of The Company, these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by the Client. 2.9 No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of The Company. The Company reserves the right to make changes to any part of these Terms and Conditions without notice. 3. Our Services 3.1 The Company aims to provide reliable, trustworthy and efficient contractors who perform the work specified by the Client in a professional manner. 3.2 The Client must allow the Contractor access to the service address, water and power, if needed. 3.3 Faulty work The Client is required to check the quality of the work immediately after completion. In the event that the Client is not satisfied with the standard of work, they should contact the Company within 14 days of the completion of the service. Unless a good reason is given for late notification, the Company will not consider any complaints made after the period of 14 days has elapsed. The Company is not responsible or liable for the actual services provided by the Contractor. Notwithstanding this, The Company agrees to help resolve any issues as far as possible. In the event of a complaint being upheld, the Client will allow the Company to send the Contractor back to the Client’s property to complete the work to the Client’s satisfaction. The Company will not refund any payment to the Client in lieu of the Contractor being permitted to return to the Client’s property to complete the work. 3.4 Gutter Clearing Gutter clearing prices are fixed regardless of the time needed to carry out this service. Gutter clearing is not guaranteed and any dissatisfaction should be reported within 14 days. The Company will not deal with gutter clearing complaints after 14 days from the date the work was carried out. 3.5 Fascia, Soffit, guttering and cladding replacements The Contractor will supply the parts and material required to carry out the work, unless the Client and the Contractor agree otherwise. The Client is to discuss and agree the type, pattern, quality and colour of the material he would like the Contractor to install on the Client’s property. The workmanship and the used material by the Contractor are to be checked by the Client, once the work is completed by the Contractor, prior to signing the Contractor’s invoice. The Client should only sign the invoice if the completed work and the used material are to his total satisfaction. All old guttering / refuse and debris will be removed from the work site unless the Client agrees to be deposed of in the Client’s refuse bins or area. 3.6 Repairs All repairs carried out by the Contractor are guaranteed for parts and workmanship by the Contractor for a period on one year unless otherwise stated on the invoice. The Contractor will carry out guttering, roofing and other repairs to the best of his ability, however, if the repair fails within the guarantee period the Contractor will return and rectify the issue/issues free of charge to the Client. If the guaranteed repair can not be rectified due to inability to source the correct part or any other reason a full refund will be due to the Client. 4. Insurance The Contractors carry a public liability insurance of a minimum of £1000,000.00. 5. Cancellation The Client may cancel / reschedule a Service Visit by giving at least 24 hours notice by telephone and confirming in writing (email is acceptable). If the Client fails to do this then they are liable to a payment of £65 administration fee. Notice can only be given on weekdays between 9am and 5.30pm. Any notice given on Saturday and Sundays and public bank holidays will not be accepted. 6. Complaints and Claims 6.1 The services booked by the Client are the responsibility of the Contractor who provides them. The Company is not responsible or liable for the actual services provided by the Contractor. Notwithstanding this, The Company agrees to help resolve any issues as far as possible. The Complaints and Claims policy set out below applies to all the Services detailed in Section 3. 6.2 The Client accepts and understands that poor service must be reported within the above allocated times. 6.3 If the Client is dissatisfied with the service provided by a particular Contractor, he may request that The Company allocate a new Contractor. 6.4 The Company is not liable for damages caused by faulty materials or equipment provided by the Contractor, accidental damages, or any damage caused by the Contractor to the Client’s property. A claim should be made against the Contractor’s insurance in the event of damages. 6.5 The Company accepts responsibility for any foreseeable loss or damage that is suffered by the Client as a result of us failing to meet any relevant booking obligations. The Company is responsible for taking the Client’s bookings and passing those on to the relevant Contractors. Where The Company has breached this duty, for example by failing to pass on the Client’s booking, The Company accepts liability for any reasonably foreseeable loss or damage suffered as a result. 6.6 The Company is responsible for providing a contractor who is capable of performing the service requested by the Client, who is legally eligible to work and for requiring the Contractor to agree by contract to carry public liability insurance. Where The Company has been negligent and/or breached this obligation, The Company will be liable for any reasonable loss or damage suffered as a result. However, the Company’s liability won’t include any losses relating to the Client’s business, even if those losses are reasonably foreseeable. These types of losses include (for example) loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; loss of data; or waste of management or office time. Please contact us if you have any question or need clarification on any item of these terms and conditions.